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Important information for Public Safety Answering Points

This information is for use only by PSAPs or other emergency agencies.

If you are a Comcast customer, please call 1-800-Comcast (1-800-266-2278) for any issues related to 911.

Network Outage, Changes or Call Failures

  • Who to call: Comcast National Network Operations Center (NOC)
  • Phone: 800-777-9824
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Non-Emergency ALI Discrepancy, No Record Found (NRF), Misroute Inquiries or MSAG Questions

  • Who to call: 911 Data Operations
  • Phone: 800-961-5566
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Fax notification: 720-267-1026

Comcast Subscriber Data for Emergency Notification Services

As public safety entities across the nation look to keep their citizens informed during emergencies, it is important that they have a mechanism to acquire accurate and affordable subscriber data.

Comcast subscriber data provides public safety entities the ability to obtain current subscriber data for Comcast voice customers. Public safety agencies that leverage Comcast subscriber data will have the ability to obtain the key subscriber information necessary to support the delivery of emergency notifications within their communities to Comcast voice customers.


If you are a public safety agency in need of Comcast subscriber data, please click on the link below to submit your request.

▶ Comcast Subscriber Data Request Form